Refund policy

POLICY

  1. All Sales Are Final: We do not accept returns for refunds or store credit unless we made an error in processing or shipping your order. We may approve size exchanges for unworn, unwashed items in original condition when the requested size is in stock.
  2. Return Shipping: For an approved size exchange, the customer covers both return shipping and shipping the replacement. We send the return label after the shipping invoice is paid. If we made an error in processing or shipping the order, we cover return shipping. We recommend using a trackable shipping method, as we are not responsible for returns lost in transit.
  3. Inspect Your Order Upon Arrival: We encourage you to inspect your order immediately upon receipt. If you believe there is a mistake with your order, please contact us within 7 days of receiving it.
  4. Starting a Return: Email us at wickedglimmer@gmail.com with your order number and reason for return. If reporting a mistake on our part, include clear photos of the item(s) received along with a description of the error.
  5. Return Approval and Process: Once approved, we will provide a return authorization and instructions for the return process. Returned item(s) must be in the original condition and packaging.
  6. Refund or Replacement: For an approved return caused by our error, after receiving and inspecting the returned item, we will issue the approved refund or store credit, or arrange a replacement. We are not responsible for packages lost, stolen, or delayed when shipped to third-party pickup locations, lockers, or packaging stations.
  7. Processing Time: Refunds will be processed within 5 days of receiving the returned item(s).
  8. Contact Information: For any questions or concerns regarding our return policy, please reach out to us at wickedglimmer@gmail.com